High-speed rail

Railway 12306 is the official ticket site. Passport real-name tickets. Identity verification can take days — start before you fly.

If automatic check fails, upload the bio page and a selfie, or verify at a station. Manual review is commonly 3–5 working days.

12306 says it will not handle problems from other websites. Trip.com is the English agency alternative: easier English and payment, their own support. Official after-sales is still 12306. Do not invent fees — read checkout.